Our Integrated Management System (IMS) team structures all of our safety, security, quality, environment and performance approaches around transversal processes.
Discover our teams who support risk management, continuous improvement and put customer satisfaction at the heart of our priorities.
Ensure the application of procedures and passenger satisfaction
The team responsible for supervising and controlling passenger service, cleaning, lounge service, and crisis management operations ensures the proper application of procedures by the providers.
She regularly checks service quality at the passage service and lounge, ensures compliance with IMS standards, and intervenes in case of non-compliance or observed deviations.
Through rigorous monitoring and performance analysis, it contributes to the continuous improvement of reception processes by ensuring passenger satisfaction and regulatory compliance.
Secure ground interventions and ensure the compliance of service providers
The team responsible for runway operations and prevention plan is charged with supervising and controlling the application of IMS procedures by the providers involved on the runway and under aircraft.
It ensures strict compliance with safety and security rules, risk prevention and the quality of interventions carried out on the ramp.
Through regular monitoring and audits, it ensures that all ground operations meet the safety, security, compliance requirements and performance of the airport sector.
The guarantee of a flawless passage service
Passenger Operations Compliance Manager oversee the smooth flow of the customer journey, from check-in to baggage claim, ensuring operations are seamless, reliable, and in line with airline expectations.
They coordinate on-site teams, monitor the quality of passenger services, and ensure compliance with standards at every stage. Security is at the heart of their mission: they enforce security protocols, ensure data protection, and manage risks.
They also support service providers in their efforts to deliver service excellence, particularly on private flights, to offer a ground experience in which safety, efficiency, and personalization go hand in hand.
Follow developments in airport practices and maintain regulatory compliance
The regulatory compliance management of airport licences ensures the management and monitoring of the authorisations necessary for Air France Ground Handling operations.
This activity ensures regulatory compliance by ensuring the renewal of licenses, updating requirements and applying procedures within teams. Thanks to rigorous monitoring, it secures operations and contributes to maintaining a high level of quality and performance of ground operations.
Safety, security and quality at the core of our Integrated Management System
Our Integrated Management System team at Air France Ground Handling is dedicated to maintaining the highest standards of safety, security, quality, and regulatory compliance. To learn more about our ongoing commitment to continuous improvement, please visit our certifications page or discover the values that guide our actions on the values page.
